Welcome to Ericware.net

Ericware.net was founded by a team of powerline support pros with a track record of providing quality customer support for powerlines since 2002. Ericware.net provides outsourced on-line customer service and support solutions for powerlines, marketing tools, opportunities, and autoresponder systems. Our mission is to solve poor customer service, user dissatisfaction and low upgrade rates, the most significant problem of online opportunities today, freeing up your time and money to do what you do best, promote your business. Contact Us to learn more.

With our live online chat system your customers can get instant answers to their questions, directly from your website.

Our Live help operators will be available to assist your customers during the hours you set according to the support plan you choose.

If your customers do not find what they need in the existing knowledgebase, and the live chat is unavailable they can opt to send their question via our ticket system and receive a personalized response within 8 hours.

Studies have shown that most questions asked via email are never answered or are answered after 48 hours or more.

Centralize customer service and support information in an easy to access knowledge base.

We create a knowledge base using your company's combined knowledge, providing easy access to commonly requested information.

In addition we provide your customers with your latest announcements, downloads, and trouble shooter information.

As an added option we can also provide you with the following phone support options:

Welcome new member service:
For a small per call fee, one of our operators will call your newly upgraded member and welcome them to your powerline, verify they are able to log in and point out important information like conference call schedules, training section, how to cancel, etc.